Cancellation Policy

Welcome to Zasica Outfits. We strive to provide a smooth shopping experience for our customers. Please review our Cancellation Policy carefully before placing an order.

Order Cancellation

Customers may request to cancel an order within 12 hours of placing the order. Cancellation requests must be submitted through our customer support team at support@zasica.com.

If the order has not yet entered processing or production, we will cancel the order and issue a full refund to the original payment method.

Orders Already in Processing

Once an order has entered the processing, production, or fulfillment stage, it may no longer be eligible for cancellation. In such cases, the order will be completed and shipped to the customer.

Customized or Personalized Items

Customized, personalized, made-to-order, and special-order products are eligible for cancellation after production has begun, subject to a cancellation fee of 25% of the ordered item's purchase price. This fee is applied to cover production and processing costs already incurred. Any remaining eligible refund will be processed to the original payment method.

Shipped Orders

Orders that have already been shipped cannot be canceled. If you no longer wish to keep the item, you may be eligible to return it in accordance with our Return and Refund Policy.

Refund Processing

Approved cancellation refunds will be issued to the original payment method. Please allow 7–10 business days for the refund to appear in your account, depending on your financial institution and payment provider.

Fraud Prevention

Zasica Outfit reserves the right to refuse cancellation requests, suspend transactions, or take additional verification measures in cases involving suspected fraud, unauthorized transactions, or abuse of our policies.